Browser Problems - Clicking the Back Button

Reference: http://www.bnl.gov/itd/webapps/formdata.asp.

Users may experience one or both of the following problems when using Microsoft Internet Explorer.

Problem 1:
When you press your browser's < Back > button you get a blank picksheet or form.

Problem 2:
In some cases you may only get a warning message saying the page has expired.

Correcting the Problem

• Open Microsoft Internet Explorer
• Select < Tools ><Internet Options >
• Select the < General > tab
• Go to Temporary Internet Files section, then click each option button listed below.
   
• First: Delete Cookies
• Second: Delete Files
• Third: Settings...

• Click < Delete Cookies >
• Press < OK > button

• Click < Delete Files >
• Check < Delete all offline content >
• Press < OK > button

• Click < Settings... >
• Make sure < Every visit to the page > is selected
• Press < OK > button

• Click < Apply >< OK >
• Close and restart your browser
• Go back and re-try the web page.

Problem Still Occurs!

If the problem still occurs, try resetting your browser back to the default factory settings.

Resetting Intranet

• Click < Security > tab
• Click < Internet >< Custom Level >
• You will see a < Security Settings > window appear
• Click < Reset >
• It will reset to < Medium >
• Click < OK >

Resetting Local Intranet

• Click < Local Internet >< Custom Level >
• You will see a < Security Settings > window appear
• Click < Reset >
• It will reset to < Medium-Low >
• Click < OK >

Resetting Trusted

• Click < Trusted >< Custom Level >
• You will see a < Security Settings > window appear
• Click < Reset >
• It will reset to < Low >
• Click < OK >

Resetting Restricted

• Click < Restricted >< Custom Level >
• You will see a < Security Settings > window appear
• Click < Reset >
• It will reset to < High >
• Click < OK >

Resetting Privacy

• Click < Privacy > tab
• Click < Default >
• Click < OK >

Resetting Advanced

• Click < Advanced > tab
• Click < Restore Defaults >
• Click < Apply >
• Click < OK >

• Close and restart your browser
• Go back and re-try the web page